Pre-sale & post-sale service

• After the quotation is accepted, we will send candy samples to the customer for a try.
• Assistance with customers to do market research: study about market competitors and competing goods prices; sales channel confirmation; target consumers confirmed; consumer preference analysis.
• And finally confirm first order flavor/packaging/quantity.
• After customers receive goods, follow closely each item's sale situation and market feedback. Help customers on future order plans / problem-solve / flavor adjustments.
• Supporting policies will be offered. We will provide promotion-free samples or AD poster materials or cash as support. The customer's other requirements are negotiable.
• Supporting policies are not fixed. They are flexible.

After-sale service

• Response time: respond to any customer complaint within 1 hour

• Service Time: Monday to Sunday 8:00-18:00

• Complaints dealing time: provide customers with a complaint resolution report within 24 hours. If laboratory testing and analysis is required, it will be provided within 24 hours after the completion of the testing report;

• Lead time: 15-20 days after receiving the confirmed design and deposit;

• Monitor the transfer video throughout the loading process, so that customers can understand the order transfer status anytime.​​

Guangdong Xinle Foods Co., Ltd. established in 2002, is a professional candy enterprise that integrates R&D, manufacturing, and marketing. We specialize in sugar-free mint candy under our brand “DO'S FARM”.
With the mission of “providing a healthy and fresh life to our customers” and adhering to the vision of “Benefit our co-partners, becoming a famous corporation in the candy business”. Committed to developing into an innovative group of companies that develop and manufacture healthy and delicious confectionery.
With 23,000 square meters of GMP system production workshop and more than 500 well-trained workers.
Xinle Food has passed various quality system certifications such as HACCP, ISO22000, CIQ, and HALAL. In 2017, we were awarded the title of "Guangdong Province High-tech Enterprise".